Today's economic climate is prompting many businesses to evaluate every penny that goes out the door. There is intense competition as hospitality companies try to differentiate themselves in order to win more customers even as they work to lower their overhead. Self-service kiosks are changing what customers expect from your property and what operators expect from their technology. The demand on many operators is to run on thin margins while simultaneously addressing issues like systems integration and customer participation rates, while customers increasingly seek the convenience and efficiency of self-service applications.
Our self-service kiosks allow for a full range of customer oriented operations, from ordering food and beverage, goods and services, reservations, audio and video control, multimedia games and social networking, interactive maps, communications, surveys, parking management, directories, along with a sleuth of custom kiosk applications.
As labor costs continue to rise, our self-service kiosks help businesses redeploy their labor from the front desk to other areas of their operation. Expediting the processes - at the guest's convenience - can also boost customer loyalty. In addition, properties implementing the self-service Kiosk can see an increase in revenue through up selling additional services to enhance the guest experience, speeding return on investment (roi).
Increasingly, consumers are embracing self- service and they appreciate the convenience of this option. The OSSI Self-Service kiosk can help you increase the quality of your service, improve employee productivity, reduce overhead and provide your guests with a memorable, efficient interactive experience.