OSSI Support Services enable you to maximize business benefits and reduce IT management complexity, enabling you to protect your investments. OSSI Support Services is geared to deliver timely, flexible and reliable service to meet all your support needs. Whether you need standard help-desk support or highly customized service, OSSI Support Services can help you choose and deploy service levels and processes that best suit your unique business needs. OSSI Support Services provides our clients with a variety of flexible options:
Custom support options to meet specific business demands.
Customers can choose from one of the three standard coverage and feature packages:Silver, Gold and Platinum
Enjoy system maintenance benefits: Expert assistance, product updates and tools are included with each support package.
Through advanced online portals and self service telephony applications your service and brand can extend and be accessed from from the customers home. Most system functions can be made available for online home access.
A wide array of mobile applications accessed through cell phone websites, iPhone applications, BlackBerries, Windows Mobile devices, Android phones, and other specific operating systems can allow the customer to always feel connected.
We look forward to talking with you!